Privacy information

Who operates this website

Bay Windows NW Ltd operates South Lakes Windows & Doors. For privacy questions, email baywindowsnwltd@gmail.com or call 01524 953110.

Information sent with an enquiry

When you submit an estimate form, we receive the contact details, postcode, measurements and project information you provide. The online estimate forms are processed and stored through Netlify Forms. Our contact-page form instead prepares an email in your own email application; you review and send that email yourself.

Why we use your information

We use enquiry details to respond, discuss your requirements, prepare estimates and arrange requested surveys. Where you ask for an estimate or proceed with an order, this processing supports steps towards a contract or performance of that contract. Relevant records may also be needed for legal obligations and to handle questions or disputes.

Hosting and service providers

Netlify hosts this website and processes online form submissions. Email providers process enquiries sent by email. Hosting services may process technical information such as IP addresses and request logs to operate and secure the website. See Netlify’s privacy information for details of its processing.

How long information is needed

The relevant retention period depends on whether an enquiry leads to an order and whether records are needed for accounting, installation, guarantee or dispute purposes. Contact us for information about the records held for your enquiry and to request deletion where applicable.

Your rights

You can ask about access to your personal information, correction, deletion, restriction or objection to processing, and portability where applicable. Contact us using the details above. You can also raise a concern with the Information Commissioner’s Office.

Updated 27 October 2026.